Where are your bags made?
All of our bags, backpacks and accessories are made in New York City.
What methods of payments do you accept?
We accept all Major credit cards and PayPal Payments.
How long will it take after I place an order for my bag to be shipped out?
It will take up to 2 to 6 business days after you place an order for your bag to be shipped out.
Can I return an order?
Yes, you can return an order within 30 days of your purchase. Every bag also comes with a free 12 month repair warranty. Below is our Shipping Policy.
Do You Ship Internationally?
Yes, We do ship internationally.
How can I ask a question regarding an order, product information or advice on any bag or backpack?
You can email us any time at Obio.Threads@gmail.com.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
12 Month Free Repair Warranty
We offer a 12 Month Free Repair Warranty on all of our bags. To get your bag repaired just send us an email and we will provide you with further instructions.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 Business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Obio.Threads@gmail.com.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
If you have any questions please email us at Obio.Threads@gmail.com.